Here are the common steps of HP laptop troubleshooting: Sometimes, a simple restart can resolve many issues and problem. Scan your laptop for malware and viruses, as these can cause performance issues. Disable any programs that are running in the background, as these can consume resources and slow down your laptop. If your laptop is overheating, it can cause problem and performance issues occur and even shut down. Clean the dust from the fans and vents to improve airflow so it is work properly.