Let's define a call centre first. A call centre is a division inside an organization that handles both incoming and outgoing calls. This may be spoken to clients or potential clients. A call center's typical objective is to ensure a positive client experience while making money.

Depending on their intended use, call centres have typically been classified as either profit centres or cost centres since their inception. The majority of the time, call centres for sales were seen as profit centres and contact centres for customer support as cost centres.

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The solutions used by travel consulting firms enable them to offer round-the-clock assistance. This can assist travel agencies in promptly addressing client questions and issues, which will raise client satisfaction. The likelihood that customers will use a travel agency again for their future requirements to travel can be increased by offering this caliber of service and satisfying them. Read More https://logicbpo.com/travel-bpo-services/